Old school service never goes out of date

“Customer: A person who pays for all your vacations, hobbies, rent, food, car notes, and gives you the opportunity to better yourself.” — Unknown “Good afternoon, Elegante Suites reservations in Abilene,” the voice on the phone said. “How can I help YOU today?” Heavy emphasis on the word, ‘you,’ made me smile. It also evoked memories of one of my mother’s favorite afternoon television shows…